Refund & Cancellation Policy
Terms and conditions regarding professional service fee refunds.
At Axis Eight Consulting, we strive for excellence in every engagement. However, we acknowledge that circumstances may change. This policy defines the terms under which Professional Service Fees may be refunded.
Scope of Refunds
Eligible Funds
Refunds apply strictly to Professional Service Fees paid to Axis Eight Consulting.
Non-Refundable Funds
Any Third-Party Costs—including but not limited to Government Non-Tax State Revenue (PNBP), taxes, levies, consular fees, or courier charges—that have already been paid or for which a billing code has been generated, are strictly non-refundable.
Written Requirement
All refund requests must be submitted formally via email.
Refund Tiers
Refund eligibility is determined by the stage of the service workflow at the time of cancellation:
| Cancellation Stage | Refund Amount |
|---|---|
| Pre-Commencement (Before work begins) | 90% of Fees* |
| Active Processing (Drafting/Data Entry stage) | Max 50% of Fees |
| Completion/Submission (Post-issuance/Submitted to Gov) | 0% (Non-Refundable) |
Our Error
If an application is rejected due to a technical error on our part, we will re-process the application at no additional cost.
Client Error
If rejection is caused by false data provided by the client, or sudden regulatory changes, no refund will be issued.
Exclusions
Non-Refundable Scenarios
No refunds will be granted under the following circumstances:
- Fraudulent DocumentationSubmission of invalid, forged, or manipulated documents.
- Non-ComplianceFailure to provide requested documents or lack of cooperation within the required timeframe.
- Force MajeureService halting due to sudden changes in government regulation, natural disasters, or system failures beyond our control.
- Unilateral CancellationCancellation by the client after documents have been submitted to the relevant government system.
Refund Process
Submission
Verification
Disbursement
Bank Transfer Requirements
For approved refunds, please provide the following details exactly as they appear on your account:
- Invoice Number & Passport Number
- Account Holder Full Name & Address
- Bank Name, Account Number, & SWIFT Code
- City & Country
Important Terms
- Refunds are returned to the original source account only.
- Credit Card Payments: Refunded via bank transfer; fees incurred during the initial transaction will be deducted from the refund amount.
- Currency: Refunds are calculated in Indonesian Rupiah (IDR) based on the exchange rate at the time of the refund transaction.
Contact Us
If you have questions regarding these policies, please contact our legal support team:
Jl. Sang Hyang No. 88, Abianbase, Mengwi, Badung, Bali 80351